Group tuition services

COURSE STRUCTURE OVERVIEW:

How we learn:

Core courses run 3 weeks per month from September to June, apart from the exam year where courses end before the exams start (typically, some courses may end in April or May, as needed).

The first learning week typically starts the first week of the month if the 1st of the month is on Monday or Tuesday. For further details, please refer to your Course plan overview, which you will receive together with your starter pack.

If life gets in the way:

If a student cannot attend a live lesson, a recording will be provided. If the student's questions were submitted within the usual timeframe, these will be answered during the live lesson as usual.

The tutor may announce a change in the weekly structure for one or more months - each such change will be announced with as much notice as possible.

If a tutor cannot run a live lesson, a recording of problem-solving will be offered. Students will be required to submit questions within the usual timeframe and the lesson recording will be delivered to them as soon as practically possible. In the next live lesson, the tutor will ensure all students understood everything they asked about in the previous (not-live) lesson.
Video theory and other resources will remain fully accessible and won't be affected.

PAYMENTS:

Typically, the price of the course is £80 per month - for specific prices, please refer to the Course description.

When booking a whole group slot as 1-1, the price is £300 per month and ToS for One one tuition will apply.

Courses are payable monthly, on the 15th of the month for the following month via direct debit.

Payments are non-refundable. Cancellations are to be made by the 10th of the month, then you will not be charged for the next month. By cancelling, you agree that your place may be taken by another student and it will not be held for you. You will still be able to join the course for the remainder of the month for the lessons already paid. Then, your course access, including all resources available on a monthly basis, will be terminated.

If you currently have a discount applied, that will be agreed on and stated in our written conversation (email, WhatsApp, etc.).

COURSE TERMINATION:

Matherati services can be terminated at any time on or before the 10th of the month in writing - this action will terminate the course and you won't be charged for the following month.
You may choose to attend any of the paid-for lessons for the rest of the current month. All resources are available on a monthly basis, which will be accessible for the rest of the current month.

One to one tuition services

PRICE & SCHEDULE:

A single lesson, taster lesson, prior to committing to a monthly plan (or any extra lesson on top of the regular monthly plan) is required to be paid at least 2 days in advance to secure your booking slot at the following rates:

45 mins - £100

See more about what to expect from a taster lesson further below.

The fees for long-term, regular, one to one tuition are payable monthly, no matter whether there are 4 or 5 weeks in any calendar month:

£300 per month

You will get 3x 45 min lessons each month + specific support in the implementation week (depending on student's level and needs).

The schedule when live lessons are taught is given in advance. It does not follow school holidays (although many school holidays often fit into the implementation weeks).

The monthly tuition fee is to be paid on the 15th of the month for the following month, the change of the regular payment date might be discussed. The first payment is to be paid via direct debit at least 2 days in advance to secure your regular booked slot. The ongoing payments will be collected via direct debit according to the agreed lesson plan.

Adjustments to the payment plans above can be made at the tutor’s discretion upon mutual agreement.

If you want regular tuition over weekends, there is a 100% extra charge - if the tutor has a free time slot available. There is no extra charge for tuition on bank holidays if these happen to be a part of the regular schedule. If a single replacement lesson is agreed to be tutored over a weekend, your normal rate will apply.

TASTER LESSON:

A taster lesson would generally include an assessment chosen appropriately by the tutor to reflect at best the expected current student's maths knowledge. The expected current maths level would be discussed between the tutor and the client prior to choosing and sending an assessment. The assessment should be completed by the student in a way that will be individually explained by the tutor, and sent back to the tutor at least two days in advance or as soon as possible (if the taster lesson is scheduled to take place sooner - while this is not advisable - it can be agreed on if the client would like to start the tuition sooner).
The tutor would create a plan for the taster lesson accordingly in line with the assessment and will send a report after the taster lesson. A written assessment is only a part of the overall picture and discussing the assessment further with the student in the lesson helps to create a better overall picture for the initial maths report. A formal grade of an assessment might not be given in some cases. Grades will be more likely given for a pre-exam assessment. For students with currently no exams ahead, the assessment serves as guidance rather than material to grade by a specific marking system.
If a taster lesson is booked with a specific goal in mind, for example, a preparation for an upcoming test, this can be accommodated and the lesson would focus on specific topics and questions that the student currently needs help with. For the best experience and the most efficient way of spending student's time in the lesson, any work (specific questions, including the answers/marks scheme where available) related to the upcoming test should be sent to the tutor prior to the lesson (ideally at least two days in advance or as soon as the student gets them). If no specific work is available, the student should tell the tutor in detail what it is they need (for the test, etc.) so the tutor can prepare appropriate resources prior to the lesson and secure smooth lesson progress.
If a taster lesson would be focused on a specific topic (due to a variety of reasons, such as an upcoming test, etc.), an assessment can be done later as a part of regular tuition instead. Whenever it'd be convenient for both sides - the tutor and the student - if needed and required.

CHANGES & CANCELLATIONS:

Monthly plans are tailored to provide the best tuition support and are meant to take place every scheduled week. Cancellations and changes to the monthly plan can be done 5 working days before the next lesson. The same applies to ad-hoc lessons, consultations and any other tuition plans.

Cancellation would cease the tuition for the rest of the month and you’ll get a refund for any remaining lessons. You can book and start the tuition later again but your time slot may be taken by another student.

Example of cancellation: You will only need 2 last lessons in the month that's been (or is to be) paid. Instead of the usual payment (£300), you will be required to pay 2x lessons - that's £200. Anything you already paid above this amount for that month will be refunded.

A change could be requested in order to arrange an alternative session or to take a break. A rearranged lesson or a break up to one week won't affect your regular time slot - it will be kept for you for future lessons. When a lesson is rearranged, there's no change to the payment. With a break, but to keep your regular slot, you'll be given the option to have a distant (offline) lesson arranged (please ask for more information).

Example of a change: You'll plan to be away on the day of your regular lesson and request a change of dates. The tutor will discuss the best alternatives for you and arrange an alternative lesson date (usually within a week's time frame from the original lesson date). This doesn't change your regular price for that month.

Example of a break: You ask for a break (without lesson rearrangement) for a week. You will be offered a distance lesson option. This doesn't change your regular price for that month.

Changes in lesson length: The client may ask for shorter lessons if this suits the learner better; the same monthly payment will apply. Longer lessons may be accommodated depending on time availability; the monthly fees will be discussed.

Lessons have to be fully paid/won’t be refunded if:

1. the client/student isn’t present at the lesson, i.e. not responding to video calls for online tuition
2. cancellation/change request is announced less than 5 working days in advance AND the client did not choose an alternative session before the lesson was due if they were eligible for such an option (that is once per month - see below)

Clients can have up to one unplanned emergency lesson change per month (for example due to technical/internet connection issues, being stuck in traffic, being ill, etc.) where the 5 days notice can be waived and an alternative lesson can be offered with no changes to the payment plan (only if there's time availability, otherwise a distance lessons options applies). This can be only applied before the lesson starts.

The tutor may send a lesson reminder if the student isn't on time but it’s the client’s responsibility to be ready on time for the lesson. It’s recommended to log in to the lesson (all applicable programs for our regular lessons) a few minutes in advance to ensure a smooth start of the lesson.

If the client is late for more than 10 minutes, the tutor won’t wait any longer and will end the lesson, which will be charged in full. If the client is late for less than 10 minutes, the lesson will finish at the usual time and be charged for in full.
When the student will be able to join at a later start time, the client/student needs to contact the tutor about it. The rest of the lesson then may resume - as exceptions for a longer waiting time may be made at the tutor’s discretion. 

If the tutor is late for a session, the client can choose one of the following options:

1. having the session extended beyond the usual time to get the full length of the session (if that’s possible for both sides)
2. adding the lost time to the next session with no change of charge

In exceptional circumstances - when the tutor has to cancel the lesson in advance or cannot join for technical or other serious reasons - the alternative options will be discussed with the client directly to ensure maximum satisfaction on the client's side.

ALTERNATIVE SESSIONS*:

sessions can be tutored in one of the following alternative ways IF it suits both sides (student & tutor):

1. rearranging** the session to another day/time
2. distance tuition - the session is carried out by the tutor alone for the student to learn later independently the topics planned for the missed lesson. This can take the form of written notes, worked out step by step examples and/or short video tutorials for the given topic. This option is usually only possible to do within the time frame of the planned lesson and the client/student must instruct the tutor in time what topics/notes they would like to have worked out this way. Depending on the tutor's availability, alternative times to carry out a distance lesson may apply.

*The price of any alternatively arranged lesson is the same as the price of the lesson originally booked.

**The session is not considered as rearranged if it would be requested at the usual time slot of the next regularly scheduled lesson.

END OF TUITION:

Tuition services can be terminated at any time but at least 5 working days before the next scheduled lesson.

Any outstanding payments for the rest of the prepaid lessons will be refunded according to the correct notice period.

General rules applicable to all services with live tuition

LESSON LENGTH:

Each lesson typically runs for 45 mins. Lessons may take a bit longer or shorter time than planned depending on the completion of the final task, question or problem.
Towards the end of each lesson, there is always a space given to the students to ask for any final questions.
As a result of this lesson structure, every lesson may vary by a few minutes.

COMMUNICATION:

The tutor and the client can communicate together via emails, text messages, WhatsApp and other communication channels. Clients will be added to our email database to safely receive important notifications and updates. These cannot be sent individually to every client without the risk of the email landing in a spam folder and the client missing an important notification about the services.
Clients should not opt-out of receiving these important emails while the're using any of our services.
Clients won't be added to any regular email newsletter unless they would opt to do so themselves.

REPORTS & FEEDBACK:

Short feedback, with the exception of group tuition*, can be given at the end of the session when requested. Please let the tutor know if possible in advance and be present a few minutes before the lesson ends. This allows planning the lesson with a few minutes in mind for the chat before the lesson ends so it wouldn’t affect the next scheduled lessons.

Lesson overview of what we've covered is given regularly. The exact form and place for the feedback may vary depending on the course taken.

If you need a longer chat, please arrange a call to discuss current progress or results and expectations of the tuition more in-depth, to discuss teacher's notes and school reports or for any other tuition-related discussion directly.

For any further communication with the tutor please feel free to use emails/texts/messages any time.

*For safeguarding reasons, parents cannot be given feedback during the lesson with other students present in the group. Feedback can be given in alternative forms. 

HOMEWORK:

Providing additional homework and practice resources is a free part of the service. Please refer to your starter pack for more information. Clients are expected to self mark with provided answers, any questions regarding homework and practice the students may have can be answered in the live lessons.

SCHOOL HOLIDAYS:

Our services run on an alternative schedule giving plenty of balanced learning and break times throughout the year. Some school holidays may fit into our schedule, some may not. The flexibility of catch-up recording allows you to take breaks when it suits you while staying an integral part of the course of your choice and benefiting from all features.

SAFEGUARDING: 

Notes from each lesson are always provided in written form (mostly in Bitpaper). Hence, for lessons conducted online in the form of a video call (with or without cameras on), be it over Zoom or an alternative program, students/clients are not allowed to record lessons in any form.

All courses, with the exception of one to one tuition, are recorded - by starting a course, you and the student attending the course agree to this. Please familiarise yourself with the best practices for recorded lessons in the Starter pack that will be provided to you before joining the first lesson.

Students who don't want to be seen or heard in the recordings can turn off their camera and/or mute their microphone.

Please read further in your starter pack the best practices to create a nice and welcoming environment to share with the tutor and other learners. Students who won't be following the recommended practices may be excluded from the live lessons with immediate effect. No refunds will be given for such exclusions.

DISCLOSURE:

While for the majority of students following the suggested lesson plan the expected results are overall very promising (improving by two grades on average, lowering maths anxiety, understanding maths principles and establishing the ability to apply them), the tutor doesn’t guarantee this.

Please note that:

Long-term regular tuition aims to help improve students’ knowledge and maths skills to a degree that varies for each individual. By discussing specific academic goals and following the tutor’s recommendations for the lesson plan, the student may expect the desired result.

The tutor doesn’t guarantee any specific academic results, exam grades, etc.

The tutor is not liable for any mistakes (on her side nor the student’s side), the overall outcome of the tuition nor for academic results, grade results, entrance applications success etc.

The tutor’s work in any form is meant to be a guide for the student who is supposed to learn from it and then do the required work by themselves after having a sufficient amount of lessons.

CHANGE OF TERMS OF SERVICE:

Terms of Service may change. Clients will be informed about any changes with reasonable notice. By continuing to pay for the services, you express agreement with the said changes.

CONTACT DETAILS:

Email us at veronika [at] veronikaskyemaths.com 

Veronika Skye Maths

Crum Crescent

Stirling

Scotland, United Kingdom

"Maths? Yes, you can!"

www.veronikaskyemaths.com

Online maths tuition sevices, courses and resources.

Feel free to pass our details to your friends and family if they need help with maths.

The majority of our students are doing GCSE, iGCSE or A level maths, Nat 5, Higher and Advanced Higher, yet we tutor all levels from primary maths to university maths, including SEN students, homeschooled students and adult learners. We cover mainly the National Curriculum in England and the Curriculum for Excellence in Scotland.

"Understand your learning potential, gain confidence & start aiming for top grades right now."

Veronika Skye Maths is a part of Your Maths Tutor Group.